Terms and Conditions

The following terms and conditions apply to all use of and orders placed on byolav.com. "By Olav" reserves the right to revise the terms and conditions at any time. Customers are responsible for keeping themselves updated with any changes. By using the webstore and/or placing an order, you confirm that you have read and accepted the Terms and Conditions.

Orders

Please make sure that you have read and understood the Terms and Conditions before you place an order. Products in your shopping bag are not reserved and may be purchased by other customers until you have placed the order at checkout and received the order confirmation by email.

Shortly after placing your order you will receive an order confirmation by e-mail including your order number, details of the order and delivery details. Please note that the confirmation e-mail is an acknowledgment that we have received your order. If you fail to receive an order confirmation 24h after placing an order, please contact us at the contact form on site.

If the items purchased are in stock, we will fulfil your order. Once the order has been fulfilled, a shipping confirmation will be sent to your e-mail with all the shipment details. If the item(s) for some reason is out of stock, you will be notified by e-mail.

Pricing

Prices on byolav.com are shown in Norwegian Krone (NOK). Prices are as advertised from time to time. ByOlav holds the right to change prices, correct incorrect prices on all orders as well as finale sales. If a price is incorrect, this may compel ByOlav to cancel the purchase and refund any amount paid in the best way.

If the package is not picked up by the customer and it incurred costs as a result of this, the customer is liable for the additional costs and will be charged all costs and expenses associated with the return shipment. This includes shipping costs, taxes, fees for pre-payments, return costs, or any other added charges.

All prices on byolav.com are displayed without shipping charges.

Payment

We accept Visa and MasterCard. All transactions are securely processed by Stripe. "By Olav" does not store any credit card information.

Shipping

We ship certain products only to Norway with Posten/Bring.

If you are looking to purchase and ship outside of Norway, please contact us at the contact form on the site.

Products

"By Olav" strives with all images to reproduce the color and appearance of the items on the website as close as it is technically possible. However, we can not guarantee 100% image accuracy due to various computer monitor calibrations, screen quality and settings at the user end.

Returns

You have the right to return your order within 14 days from receiving the order. The right applies only if the product and its original packaging can be returned in the same condition as when received (undamaged box and pouch, and hangtags still attached).

Before returning the product, you are required by law to contact us within 14 days of receiving the order, and return it within 14 days of contacting us. Goods should be protected in a box or plastic bag. Return shipping is paid by the customer.

Read more about returns here.

Privacy policy

All your personal information is handled under strict confidence. "By Olav" will never give any of your personal information to 3rd parties. All information is encrypted for safety. Personal data collected from customers online consists of name, address (both shipping and billing addresses), email address and telephone number. "By Olav" may also store information regarding your purchases, information regarding product and size, and purchase price and date.

Cookies

To make this site work properly, we sometimes place small data files called cookies on your device.

A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.

Our store uses cookies to let you perform authenticated actions like signing into your personal account. Additionally cookies may be used for advertising purposes.

You can control and/or delete cookies as you wish – for details, see aboutcookies.org. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.

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